FAQ

Orders

What forms of payment can I use?
We accept all major credit and debit cards, as well as a range of digital payment methods where available. Only one payment method can be applied per purchase. Gift cards issued by sartoriafemme.com can be used toward any order and do not expire.

Can I split my transaction between different payment methods?
Unfortunately, our system supports only one payment method per order. If you have both a gift card and another payment preference, please use the one most appropriate for your purchase.

How do I apply a promotional or discount code?
During checkout, enter your promotional code or gift card code in the designated field and select “apply” to see the discount reflected in your order summary.

What does preorder mean, and how does it work?
Preorder items are new styles not yet in stock. When preorder is available, payment is collected at the time of order placement. If you purchase both in-stock and preorder items in the same order, the in-stock pieces will ship immediately, and preorder items will ship once available. Look for “Ship By” information on the product page for available date guidance.

Can I modify or cancel my order?
Once an order is submitted and confirmed, we are unable to edit or cancel it. Please ensure all details are correct before finalizing your purchase. If you need to change an order already in process, please follow our return procedures after delivery.

Shipping

How can I cancel an order I have placed?
Once processed, orders cannot be canceled through the website. If you need to return items, please use the return process outlined below after delivery.

Do you offer international shipping?
Yes. International shipping is available. Complete your checkout with your destination details to see specific options and shipping costs for your region.

How do I track my order?
After your order ships, you will receive a confirmation with tracking information. Use this tracking number on the appropriate carrier site to monitor delivery progress.

Do you offer free shipping?
Free shipping opportunities are communicated on the site during applicable promotions or thresholds. Please review shipping details at checkout for the current offers.

Can you ship to a P.O. box or freight forwarder address?
No. For security and carrier requirements, we are unable to deliver to P.O. boxes or freight forwarding services.

Returns

How do I request a return?
To initiate a return, visit the returns section on sartoriafemme.com and follow the instructions to generate a return label and process. Enter your order number and email to begin.

How long do I have to return an item?
Eligibility for returns begins once you receive your order. Please start your return within the stated window provided on the returns portal.

Are returns free?
Return policies, including any applicable return label options, are detailed in the returns section on sartoriafemme.com.

Can I exchange an item more than once?
Exchanges are limited to a single transaction per original order. If you wish to exchange for multiple items, we recommend returning the original piece and placing a new order.

Do you offer price adjustments?
Price adjustments are not available. If you are considering a purchase during a promotion, please check the current price before completing your order.

When will I receive my refund?
Once the returned item reaches our facility and is processed, refunds are issued within the timeframe noted on the returns portal.

Fit and Sizing

Do you have a physical store where I can try on items?
Physical store availability is listed in the Stockists or Store locator section on sartoriafemme.com. Most styles can also be tried on through authorized retailers.

How should I determine my best fit?
Each product page includes detailed sizing information and guidance. If you need additional assistance, our customer service team can advise based on product specifics.

Is footwear available in multiple widths?
Most footwear is offered in standard width; however, we provide fit details on each product page to help you choose the best size.

How do I find my best fit for apparel?
Apparel styles include garment measurements and fit notes. Please refer to those details and our sizing guide when determining your size.

Customization and Personalization

What products can be personalized?
Personalization options are available for select styles and are noted on the individual product pages on sartoriafemme.com.

Can I return or exchange personalized products?
Personalized items are final sale and cannot be returned or exchanged, unless there is a defect. Please double-check spelling and details before placing your order.

How long does customization take?
Customization may affect processing time. Expect additional production time for personalized orders; estimated turnaround is provided on the product page.

Do you provide international shipping for customized items?
Personalized merchandise shipping options are specified during checkout. Some personalization services may be limited to certain regions.

Product Care and Availability

Do you recommend special care for sartoriafemme.com items?
Care recommendations vary by material and product. Please check the care instructions on each product page for best results.

There is a waitlist for my size — is the item out of stock?
Items displayed with a waitlist are currently sold out but may become available if returned. Waitlist notifications are automated; you will be informed if stock is replenished.

Why are some items marked “Final Sale”?
Final sale items are not eligible for return or exchange. These items are clearly labeled on their product pages.

Account and Access

How do I access my account if I have forgotten my password?
Use the “Forgot Password” link on the login page of sartoriafemme.com to reset your password. Follow the prompts to recover your account.

Why should I create an account?
You may check out as a guest, but creating an account streamlines checkout, allows you to view past orders, and simplifies the return process.